2025 Audi SQ5 Lemon Law Case Study: Buyback in North Carolina

2025 Audi SQ5 Repair History: What the Repair Orders Show

Visit 1: July 10–24, 2025

• The owner reported that an error message showed up on the dashboard stating, “Right Rear Lug Nut Loose, Pull Over Vehicle.” The message had been coming on and off for the last two days.
• During an inspection, DTC C12A7F3, a passive or sporadic fault for the right rear loose wheel warning system, was found stored in the drive and suspension control module.
• TAC advised checking the torque of the right rear wheel, which was verified at 140Nm according to Elsa specifications.
• The wheel was also inspected for bends or imbalance and was found to be in good condition.
• Following TAC’s guidance, the test plan for the “Loose Wheel Warning System Right Rear” was completed, and the vehicle was test-driven for at least five minutes.
• No fault returned.
• TAC then advised clearing the faults and returning the vehicle to the owner.

Visit 2: July 29-August 5, 2025

• The owner states that upon startup, a message appears on the MMI screen saying, "Initializing Collision Detection System" and it never finishes initializing.
• The owner requested a diagnosis and inspection.
• A test drive was performed, and the vehicle was scanned for fault codes using ODIS.
• The vehicle operates the same as other similarly equipped vehicles.

Visit 3: September 12, 2025

• The owner reported that the trim on the driver's side rear trunk window is sticking out and asked if it could be secured, as the replacement part is currently on back order with no estimated arrival date.
• Upon inspection, the technician found that the foam support had come loose and was not properly installed.
• A repair kit was located and used to address the concern.

Visit 4: October 13–20, 2025

• The owner stated that the rear tailgate trim foam piece came out, and the replacement part is currently being sourced.
• The owner will be contacted once the part is available.
• The owner also reported ongoing issues with multiple warning lights and malfunction messages, including adaptive light malfunction, pre-sense malfunction, lane assist malfunction, high beam assists inoperative, and automatic braking system concerns.
• These issues were previously addressed at a dealership in North Carolina, but they returned about two weeks after repairs were completed.
• The owner has experienced these problems since purchasing the vehicle and has videos and photos documenting the concerns.
• They also mentioned that the system sometimes takes longer than normal to initialize at startup.
• The owner has also felt a hard vibration through the steering wheel after driving for some time, even when idling, and has heard a creaking noise from the area around the sunroof.
• A reset was performed through guided fault finding, all faults were cleared, and basic settings were completed.
• The vehicle will return for installation of the tailgate foam piece, and we will re-scan the system at that time to check for any new malfunctions.

Visit 5: December 23, 2025

• The vehicle is experiencing the same error messages as before, along with new malfunction lights for the safety system, drivetrain, and rear drive system.
• The technician scanned the vehicle and found TSB, which instructed performing a KD2 update related to TSB The technician connected a battery charger and completed the required SVM software updates.

Visit 6: March 2-6, 2026

• The owner states the vehicle continues to have driver assistance issues even after the KD2 update.
• The same warning messages still appear a couple of times per week.
• Twice, the vehicle detected a danger that was not there and braked suddenly, and the owner had to put the vehicle back into gear.
• The vehicle was scanned and Techline was contacted, who advised performing a test plan for the A5 and 8103 driver assistance control modules.
• After completing the test plan, the telematic control module (Conbox) was restarted and dynamic calibrations were performed on all driver assistance control modules.
• The recommended repairs were completed, and the vehicle was test driven, and all driver assistance features are now operating properly.
• The owner also reports that sometimes in stop-and-go highway traffic with the start/stop system engaged, the vehicle stalls and a rear drive failure warning appears.
• Additionally, the owner reports that the exterior trim for the rear trunk window on the driver's side is sticking out.
• The foam piece cannot be found separately, but its absence does not affect functionality or structural integrity.
• The owner also notes that the vehicle shows a message that someone is in the rear seat when no one is there; only a dog seat is in the back.
• The message will appear as a reminder to check the rear seat when exiting the vehicle.

$84,954 Vehicle Buyback Secured

Key Case Facts

• Vehicle: 2025 Audi SQ5
• Purchased in: North Carolina
• Status at purchase: New
• Mileage at first repair: 561 miles
• Systems involved: Steering, Suspension, Body/Trim, Electrical, Drivetrain/Axles, Braking
• Repair attempts: 6 visits
• Days out of service: 38 days
• Manufacturer: Audi
• Settlement type: Vehicle Buyback
• Settlement amount: $84,954 (Buyback)

Attorney on Record

Steven Nassi, Esq.

Managing Partner, Easy Lemon by RockPoint Law P.C.

Licensed attorney whose practice is limited to lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including Audi, Volkswagen, Mercedes-Benz, BMW, and more.

2025 Audi SQ5 Lemon Law Questions in North Carolina

Your Audi May Have a Lemon Law Claim Too

If your Audi keeps going back to the shop for the same problem, you may qualify under your state's lemon law, the manufacturer pays our fees, not you. We handle Audi cases like this one regularly.