2025 Mercedes-Benz GLC Lemon Law Case Study: Buyback in Utah

2025 Mercedes-Benz GLC Repair History: What the Repair Orders Show

Visit 1: May 27–28, 2025

• The owner reports a noise coming from the right front door panel near the fabric area next to the seat belt, which is noticeable during the first two miles of driving each time the vehicle is used.
• A video of the concern was sent for review.
• Upon inspection, the vehicle was found to still be in its break-in period. According to manufacturer guidelines, this kind of noise is considered normal during the first 2,000 miles and should go away on its own.
• The owner was advised accordingly.
• A complimentary vehicle condition report was also performed, and the results are documented on the attached sheet.

Visit 2: October 8–29, 2025

• The owner reports a rattling noise coming from the passenger-side seat belt area near the fabric where the belt rests.
• The noise has been present since the vehicle was purchased and has worsened after 4,000 miles, especially as the weather has become colder.
• The rattle is heard daily, most often at startup and while driving at freeway speeds, though it can sometimes be heard below 40 mph.
• A test drive confirmed the concern, and the noise was isolated to the passenger-side upper B-pillar.
• A replacement B-pillar trim part has been ordered, and no repairs have been made yet.
• There is no safety concern related to this issue, and the rattle will remain until the part arrives.

Visit 3: November 3–7, 2025

• The owner reported a new rattle in the front driver-side B pillar and another rattle on the left rear near the window.
• A test drive was performed from 7:35 AM to 8:31 AM, during which the concern was verified, with the noise occurring over bumps.
• The noise was isolated to the rear C pillar area, and the headliner was found to be causing the rattle.
• The headliner was removed and reinstalled, and felt tape was applied at the rear C headliner.
• After completing the repairs, a follow-up test drive confirmed that no rattle was present, and the vehicle was operating normally.

Visit 4: November 10–24, 2025

• The owner reports that there is still a rattle when driving over any bumps coming from the center display screen, as well as a second rattle coming from the rear driver's side near the window and seat belt.

Visit 5: December 1, 2025–January 7, 2026

• The center and passenger air vent ambient lighting was inoperative.
• A quick test with a C&D battery charger was performed and fault code U112787 was found; this indicated a LIN bus 6 communication issue with the color generation and coupling modules due to a missing message.
• Operation of all vents was checked, and it was confirmed that the center and passenger vents would not turn on.
• The battery ground, glove box, and center air vents were removed and reinstalled.
• A loose LED pin was found on the left center air vent, so the vent was replaced.
• A teach-in procedure was then performed for the ambient lighting on CAN 6, and all systems are now operating correctly.

$89,967 Vehicle Buyback Secured

Key Case Facts

• Vehicle: 2025 Mercedes-Benz GLC
• Purchased in: Utah
• Status at purchase: New
• Mileage at first repair: 209 miles
• Systems involved: Body/Trim, Electrical, HVAC
• Repair attempts: 5 visits
• Days out of service: 82 days
• Manufacturer: Mercedes-Benz
• Settlement type: Vehicle Buyback
• Settlement amount: $89,967 (Buyback)

Attorney on Record

Steven Nassi, Esq.

Managing Partner, Easy Lemon by RockPoint Law P.C.

Licensed attorney whose practice is limited to lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including Audi, Volkswagen, Mercedes-Benz, BMW, and more.

2025 Mercedes-Benz GLC Lemon Law Questions in Utah

Mercedes-Benz Problems Like These Can Qualify

Repeat trips to the shop for one problem can mean a lemon law claim. You pay no attorney fees; the manufacturer does. Mercedes-Benz cases like this one are a regular part of our work.