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✦ Case Study: Resolved
$88,463 Vehicle Buyback
Results may vary. Prior outcomes do not guarantee a similar result. Each case is unique and depends on its specific facts and applicable law.

2023 Mercedes-Benz EQS 580 Lemon Law Case Study: Buyback in Tennessee

Purchased New in Tennessee
Free Case Review → Call (855) 435-3666
$88,463
Recovered
5 Visits
Repair Attempts
63 Days
Out of Service
Case Overview

2023 Mercedes-Benz EQS 580: 5 Repair Visits and 63 Days Out of Service

2023 Mercedes-Benz EQS 580 lemon law buyback in Tennessee: Easy Lemon recovered $88,463 for this client after 5 repair visits and 63 days out of service. The claim was brought under Tennessee Motor Vehicle Warranty Enforcement Act (Tenn. Code §55-24-101 to §55-24-112). When the same defect keeps coming back and the manufacturer cannot fix it, the owner may be entitled to a buyback, a replacement or a cash settlement, at no cost†.

Our client purchased a new 2023 Mercedes-Benz EQS 580 in Tennessee. The repair records show 5 visits and 63 days out of service.

Easy Lemon took the case to Mercedes-Benz and resolved it with a vehicle buyback totaling $88,463. The total combines the payment to our client, the payoff to the lender and the attorney fees paid by the manufacturer.

Systems Involved

  • Electrical
  • Body/Trim
  • HVAC
  • Suspension
🔧
5
Repair Attempts
📅
63
Days Out of Service
✓
$88,463
Recovered
Repair History

2023 Mercedes-Benz EQS 580 Repair History: What the Repair Orders Show

Visit 1: June 18 – July 9, 2024 (22 Days)

  • Charger port stays locked and won't open; display shows it's open even when it's closed.
  • Garage door opener cannot be programmed to the rearview mirror buttons.
  • MBUX screen randomly resets to the Mercedes logo or glitches, both while using CarPlay and while using the radio; this occurred four times within one week.
  • During repair, error codes were found.

Visit 2: July 20 – August 12, 2024 (24 Days)

  • Hood panel gap present.
  • Rattling noise from front right area, noticeable during all driving conditions but especially at surface street speeds.
  • Garage door opener on the sunroof panel won't enter pairing mode.
  • Ongoing MBUX screen problems: crashes and resets to the Mercedes-Benz logo, glitches with both radio and CarPlay use.

Visit 3: November 5 – 13, 2024 (9 Days)

  • MBUX system reboots after about three hours of use.
  • Audio delays when using Bluetooth.
  • Rattling noise at low speeds.
  • AC is very loud when turned on.
  • Occasionally, when vehicle is locked, the left front door handle won't respond to swipe/unlock.

Visit 4: January 24, 2025 (1 Day)

  • While driving, volume on the MBUX sound system fluctuates.
  • Parking sensors beep unexpectedly, and the system shuts down and reboots.

Visit 5: February 19 – 25, 2025 (7 Days)

  • Same as January 24: volume shutters while driving, sensors beep, then the system turns off and reboots.
Legal Analysis

Can a 2023 Mercedes-Benz EQS 580 Be a Lemon in Tennessee?

Tennessee Motor Vehicle Warranty Enforcement Act (Tenn. Code §55-24-101 to §55-24-112) covers new motor vehicles purchased or leased in Tennessee for personal, family, or household use.

  • Repair attempts: 3 repair attempts for the same defect
  • Days out of service: 30 cumulative calendar days
  • Remedies: Replacement vehicle or full refund (minus reasonable use offset)
  • Attorney fees: Yes - manufacturer pays attorney fees if consumer prevails
This case: This Mercedes-Benz EQS 580 went to the dealer 5 times and was out of service for 63 days. The federal Magnuson-Moss Warranty Act also applies to written warranties nationwide. Our client paid $0 out of pocket†.
Our Approach

How Was This Mercedes-Benz EQS 580 Lemon Law Claim Resolved?

1

Free Case Review

We read the repair orders and counted the visits and the days the EQS 580 spent at the dealer.

2

Building the File

We sorted all repair orders by date and noted what was reported, what was diagnosed and what was done. That way the record showed the problems coming back.

3

Demand to Mercedes-Benz

We sent Mercedes-Benz a written demand that set out the repair history and asked for a buyback.

4

Vehicle Buyback

Mercedes-Benz agreed to a vehicle buyback totaling $88,463. Our client paid nothing out of pocket† for legal representation.

Case Status

$88,463 Vehicle Buyback Secured

$88,463
Vehicle Buyback: Manufacturer Repurchase

Key Case Facts

  • Vehicle: 2023 Mercedes-Benz EQS 580
  • Purchased in: Tennessee
  • Status at purchase: New
  • Systems involved: Electrical, Body/Trim, HVAC, Suspension
  • Repair attempts: 5 visits
  • Days out of service: 63 days
  • Manufacturer: Mercedes-Benz
  • Settlement type: Vehicle Buyback
  • Settlement amount: $88,463 (Buyback)
Client Reviews

What Our Clients Are Saying

Legal Team

Attorney on Record

Steven Nassi, Esq. - Managing Partner

Steven Nassi, Esq.

Managing Partner, Easy Lemon by RockPoint Law P.C.

Licensed attorney whose practice is limited to lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including Audi, Volkswagen, Mercedes-Benz, BMW, and more.

Having Problems With Your Mercedes-Benz EQS 580?

If your Mercedes-Benz EQS 580 repeatedly goes back to the dealer for the same problem, you may have a claim under Tennessee lemon law. Free case evaluation, 30 seconds.

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Common Questions

2023 Mercedes-Benz EQS 580 Lemon Law Questions in Tennessee

What does Tennessee lemon law require for a vehicle like this Mercedes-Benz EQS 580?
Under Tennessee Motor Vehicle Warranty Enforcement Act (Tenn. Code §55-24-101 to §55-24-112), the repair standard is 3 repair attempts for the same defect, or 30 cumulative calendar days out of service. Remedies: Replacement vehicle or full refund (minus reasonable use offset). The federal Magnuson-Moss Warranty Act also applies to written warranties nationwide.
How much did Easy Lemon recover in this 2023 Mercedes-Benz EQS 580 case?
The case resolved with a vehicle buyback totaling $88,463. The total is the payment to our client, the payoff to the lender and the attorney fees paid by the manufacturer. Results may vary. Prior outcomes do not guarantee a similar result.
What is the difference between a buyback and a cash-and-keep settlement?
Under a buyback deal, the manufacturer takes back the vehicle, pays off the loan or lease and then refunds the owner, after subtracting any use allowance the state permits. In a cash-and-keep settlement, the owner keeps the vehicle and receives a cash payment.
Do I pay anything to hire Easy Lemon for a Mercedes-Benz lemon law claim?
No upfront fee. In lemon law cases the manufacturer generally pays the attorney fees under fee-shifting statutes. In this case our client paid nothing out of pocket†.
Mercedes-Benz Owner?

Your Mercedes-Benz May Have a Lemon Law Claim Too

If your Mercedes-Benz keeps going back to the shop for the same problem, you may qualify under your state's lemon law, the manufacturer pays our fees, not you. We handle Mercedes-Benz cases like this one regularly.

See Our Mercedes-Benz Lemon Law Page →
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