2025 Ram 1500 Lemon Law Case Study: Cash and Keep Settlement in Arizona

2025 Ram 1500 Repair History: What the Repair Orders Show

Visit 1: April 29-May 15, 2025

• The owner reported that the trailer turn signals were not working and a dashboard error message appeared while reversing, even without a trailer attached.
• A technician confirmed an internal electrical fault in the Trailer Tow Module (ITCM). This fault caused a constant short circuit to the battery for the right trailer lamp.
• After inspecting the wiring and verifying the diagnostic trouble codes, the technician determined the module was faulty and replaced it to resolve the issue.

Visit 2: August 11, 2025

• A technician investigated reports that the trailer running lights were not functioning despite the trailer working correctly with other vehicles.
• Although specific fault codes (B166E-13 and B166E-12) related to the trailer tow lamp control circuit were initially pulled during a test drive.
• Using a specialized trailer test tool, they verified that all lights were operating as designed and found no substandard conditions at that time.
• Consequently, the dealership recommended that the owner inspect their trailer's own wiring and connectors for potential issues.

Visit 3: September 10, 2025

• The technician addressed two separate issues reported by the owner.
• First, a check engine light caused by fuel pressure sensor performance code P018B-00 was addressed with a required Powertrain Control Module (PCM) software update under Technical Service Bulletin 18-031-25 Rev A.
• After a successful road test, the diagnostic codes did not return.
• Second, for the "Warning Light Illumination Unavailable" message and related dashboard faults, the technician identified a known performance issue with the instrument panel cluster.
• According to STAR Publication S2508000042 Rev B, a official software fix is scheduled for release late in the 3rd quarter of 2025 (or already released depending on specific vehicle production dates in 2026), and no physical repairs are currently authorized for this condition.

Visit 4: November 10-11, 2025

• The technician addressed two related concerns regarding a check engine light (CEL) and an instrument cluster/radio failure.
• The CEL was suspected to be related to a loss of communication with the Instrument Panel Cluster (IPC), which was confirmed by a U0155-00 diagnostic trouble code (DTC) stored in multiple modules.
• This communication error stemmed from a separate incident where the owner reported a blank cluster and radio screen, flashing shifter lights, and an inability to shift into gear.
• The technician diagnosed the root cause of this system failure as a failed auxiliary battery, which failed a load test after being charged.
• The faulty auxiliary battery was replaced.
• After the repair, all components functioned correctly during testing.
• A technical publication indicated that while the system failure was resolved by the new battery, a persistent issue with the cluster display going blank or resetting is a known engineering concern, with a software update estimated to be available by the fourth quarter of 2025.

Visit 5: December 1-2, 2025

• The owner reported that the Active Lane Management system was not working despite all settings being enabled.
• A technician inspected the vehicle's software levels, finding the CVADAS and CADM modules were at their latest available software versions.
• After verifying the issue on a road test (ACC worked but lane lines did not appear and no Diagnostic Trouble Codes (DTCs) were present), the technician reset the CADM and performed a forward-facing camera drive calibration.
• The vehicle passed the calibration, the DTCs generated during the process were cleared, and a subsequent road test confirmed that the Active Lane Management system was operational.
• The system remained functional even after an overnight bus sleep cycle; this indicated the calibration successfully resolved the issue.

Visit 6: December 15, 2025–Present

• This is an ongoing repair, the owner had their vehicle towed in after it began smoking severely from the tailpipes while driving down from Flagstaff.
• The vehicle has a massive oil leak that is dumping directly into the exhaust system, creating a significant hazard.
• Due to the severity of the leak and the risk of engine damage or fire, the vehicle must not be started until it undergoes a full inspection and repair.

$21,000 Cash and Keep Secured

Key Case Facts

• Vehicle: 2025 Ram 1500
• Purchased in: Arizona
• Status at purchase: New
• Mileage at first repair: 2,251 miles
• Systems involved: Engine, Electrical, Fuel
• Repair attempts: 6 visits
• Days out of service: 45 days
• Manufacturer: Ram
• Settlement type: Cash and Keep
• Settlement amount: $21,000 (Cash and Keep)

Attorney on Record

Steven Nassi, Esq.

Managing Partner, Easy Lemon by RockPoint Law P.C.

Licensed attorney whose practice is limited to lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including Audi, Volkswagen, Mercedes-Benz, BMW, and more.

2025 Ram 1500 Lemon Law Questions in Arizona

Ram Problems Like These Can Qualify

Repeat trips to the shop for one problem can mean a lemon law claim. You pay no attorney fees; the manufacturer does. Ram cases like this one are a regular part of our work.