2022 Ram 2500 Lemon Law Case Study: Arizona
A 2022 Ram 2500 With Recurring Electrical and Infotainment Defects
Our client purchased a 2022 Ram 2500 in Arizona (August 2023). Documented service history describes recurring electrical and infotainment issues, along with tire pressure sensor failures and intermittent drivability concerns. The vehicle has undergone 4 repair visits and has spent a total of ~27 days in repair. Current mileage on the odometer: 36,543. The client contacted Easy Lemon for legal assistance under the lemon law.
Problems reported include “ongoing problems with the infotainment system, including black screens, audio malfunctions, and CarPlay connectivity issues.” Across visits, technicians also documented “radio resetting to a black screen, the easy-exit feature not functioning, electrical glitches, and CarPlay connectivity cutting in and out.” As summarized in the case record: “The vehicle has undergone 4 repair visits and has spent a total of ~27 days in repair.”
What Went Wrong
- Black screens: ongoing problems with the infotainment system, including black screens that returned across multiple visits.
- Audio malfunctions: audio malfunctions and partial audio loss documented in service notes.
- CarPlay connectivity issues: CarPlay connectivity issues, including connectivity cutting in and out.
- Tire pressure monitoring failures: repeated failures of the tire pressure monitoring system, including TPMS warning light activation and sensors that stopped reading pressures.
- Easy-exit seat malfunction: malfunction of the easy-exit seat feature, with the easy-exit feature not functioning on later visits.
Four Documented Repair Visits Could Not Permanently Resolve the Defects
December 7, 2023 (1 Day) — Service Uconnect Box Message and Recall
Customer reported a recall notice and a message on the radio reading “service Uconnect box.” Technicians performed the recall service on the particulate matter sensor and completed a TBM flash to address the radio concern.
June 25 – July 8, 2024 (14 Days) — Black Infotainment Screen, CarPlay, and TPMS
Customer reported an intermittent humming noise when reversing, black infotainment screen that switched modes erratically, CarPlay not connecting, and partial audio loss. Additional concerns included the easy-exit seat intermittently failing, driver power seat settings being lost, TPMS warning light activation, nonresponsive radio power button, wireless charger not working, and a “service Uconnect box” message. Technicians were unable to duplicate several complaints but performed a DSM update, reprogrammed a tire sensor, reset the TBM module, and degreased an oil leak traced to a prior oil change. A recall was also performed.
March 5 – 15, 2025 (11 Days) — TPMS Failure, Drivability, and Black Screen
Customer reported the TPMS system stopped reading pressures, the vehicle slammed into second gear at low speeds, and it shuddered while going uphill. Additional complaints included the radio resetting to a black screen, the easy-exit feature not functioning, electrical glitches, and CarPlay connectivity cutting in and out. Technicians found three tire sensors not reading and recommended replacement, which was declined at that time. The remaining issues could not be duplicated.
~May 29, 2025 (~1 Day) — Continued Infotainment Concerns
No repair order was provided but according to the client’s written timeline of issues, the vehicle returned for repairs for continued infotainment and other concerns. The dealer performed a USB radio update and noted that the easy-exit seat feature and audio/CarPlay anomalies were functioning normally after the update.
$21,000 Cash and Keep Secured
Easy Lemon secured a $21,000 Cash and Keep settlement for our client. Under a Cash and Keep outcome, the manufacturer pays a cash settlement and the client retains the vehicle. Our client paid nothing out of pocket† for legal representation.
Key Case Facts
- Vehicle: 2022 Ram 2500
- Purchased in: Arizona (August 2023)
- Current mileage: 36,543
- Days in repair: ~27 (as documented; not stated as an exact integer total)
- Repair attempts: 4
- Primary defects: black screens; audio malfunctions; CarPlay connectivity issues; repeated failures of the tire pressure monitoring system; malfunction of the easy-exit seat feature
- Settlement type: Cash and Keep — $21,000 cash recovery, client retains the vehicle
Results may vary. Prior outcomes do not guarantee a similar result. Each case is unique and depends on its specific facts and applicable law. Attorney advertising. Easy Lemon® by RockPoint Law P.C.
†“No cost to you” and similar statements refer to attorneys’ fees. Clients may be responsible for certain costs and expenses incurred in the course of litigation, which may be deducted from any recovery. The manufacturer generally pays attorneys’ fees and costs in lemon law matters under applicable fee-shifting statutes or negotiations. Fee terms are set forth in each client’s written fee agreement.
‡“1,500+ clients helped nationwide” refers to client matters handled by the firm nationwide from inception through July 1, 2026.
§“Client Rating” refers to the aggregate number of 5-star client reviews received across Google Business Profiles and Trustpilot profiles for Easy Lemon as of July 1, 2026. Reviews reflect individual experiences and do not guarantee similar results.
Is Your Vehicle a Lemon?
Recurring electrical and infotainment issues — black screens, audio malfunctions, CarPlay connectivity problems, or repeated tire pressure monitoring failures — are more than an inconvenience. If your vehicle has spent weeks in repair for a substantial defect, you may have a lemon law claim. Free case evaluation — 30 seconds.
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Your Ram May Have a Lemon Law Claim Too
If your Ram keeps going back to the shop for the same problems, you may qualify under your state’s lemon law — the manufacturer pays our fees, not you. We handle Ram cases like this one regularly.
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