Repair orders are the case. Everything else is supporting paperwork. Before you call us, or any lemon law attorney, collect what you have, and make a note of what you are missing. We will help you fill the gaps from there.
Five documents to pull together. First, every repair invoice the dealer ever handed you. The customer complaint section, the technician's notes, the parts list, and the invoice date all matter. Even "no problem found" invoices count under most state statutes as repair attempts.
Second, the original purchase or lease agreement. We need the VIN, the in-service date (when warranty coverage starts), and the buyer or lessee name. If the deal was financed, the contract usually has the vehicle's purchase price written into it, which sets the buyback ceiling.
Third, the warranty paperwork. The manufacturer's warranty booklet, any extended warranty or service contract, and any dealer-issued written warranty for used or CPO vehicles.
Fourth, written correspondence. Texts, emails, and letters between you and the dealer or manufacturer. If the dealer made promises in writing, "we will fix this," "this is a known issue", that paperwork is gold for us.
Fifth, a written log of dates the car was out of service. Cumulative days in the shop is one of the qualifying triggers. The dealer's loaner-car records corroborate yours.
Common gaps we see: missing invoices the dealer threw away, repair orders without the customer complaint filled in, and warranty contracts the buyer never received. We can subpoena dealer records, request manufacturer technical service bulletins, and reconstruct timelines from financing documents, but it is faster to start with what you already have.