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✦ Case Study: Resolved
$69,025 Vehicle Buyback
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2024 Audi Q5 Lemon Law Case Study: Buyback in Washington

Purchased in Washington
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$69,025
Recovered
4 Visits
Repair Attempts
2 TSBs
Audi Bulletins Attached
1 Recall
Manufacturer-Issued (93R3)
Case Overview

A 2024 Audi Q5 e Plug-In Hybrid Whose Wireless CarPlay and MMI Infotainment Defect Survived Two Audi TSBs and Four Repair Visits

2024 Audi Q5 e lemon law buyback in Washington: Easy Lemon recovered $69,025 for this client after 4 repair visits. The claim was brought under Rev. Code of Washington §§ 19.118.005 through 19.118.904 (Washington Motor Vehicle Lemon Law); federal Magnuson-Moss Warranty Act. When the same defect keeps coming back and the manufacturer cannot fix it, the owner may be entitled to a buyback, a replacement or a cash settlement, at no cost†.

Our client purchased a brand-new 2024 Audi Q5 e plug-in hybrid from an authorized Audi dealership in Washington on April 10, 2024. From the very first months of ownership, the wireless Apple CarPlay connection would drop intermittently, the MMI infotainment screen would go dark and randomly disconnect, and the wireless charging pad would get hot at times. The CarPlay and screen problems came back after repeated dealer visits and two technical service bulletins.

Across four documented warranty repair events spanning the first 21 months of ownership, the dealer attached two manufacturer-issued Audi technical service bulletins (TSB#2062466/5 covering wireless CarPlay phone-pairing procedures and TSB#2064681/5 covering wireless charging pad heating), performed Audi recall 93R3, and ultimately rolled out a full MMI software update together with a red engineering update for Android. After four repair visits for the same defect, a Washington Lemon Law and federal Magnuson-Moss Warranty Act claim was the cleanest path to a buyback.

What Went Wrong

  • Recurring wireless Apple CarPlay disconnects: The connection would drop intermittently when using wireless CarPlay, and the problem was reported at all four visits
  • MMI infotainment screen randomly going dark: The Audi MMI display would go dark randomly, reported at the second and fourth visits
  • Wireless charging pad overheating: The console-mounted phone-charging pad would get hot during use; technicians attached TSB#2064681/5, which describes this heating as normal
  • Two Audi technical service bulletins attached without success: TSB#2062466/5 (wireless CarPlay pairing/connection procedures) and TSB#2064681/5 (charging pad thermal behavior) were both attached during the second visit, and the CarPlay and charging pad complaints were reported again at the next visit
  • MMI software update + red engineering Android update at the fourth visit: By the fourth visit, the infotainment screen was still going blank and disconnecting due to the CarPlay issue, and technicians performed an MMI software update and a red engineering update for Android
  • 4 documented repair attempts for the same nonconformity: Washington’s “reasonable number of attempts” threshold (RCW 19.118) was met on the same chronic infotainment defect, all inside the statutory warranty window
🔧
4
Repair Attempts
💾
2
Audi TSBs Attached
🔹
93R3
Recall Performed
✓
$69,025
Recovered
Repair History

Four Visits, Two Audi TSBs, One Persistent Infotainment Defect

Visit 1: September 18–19, 2024

  • Customer reported the wireless CarPlay connection dropping intermittently during use, mileage at first repair: 6,254
  • Audi recall 93R3 was performed during this visit
  • The wireless CarPlay disconnect issue was reported but no cause or correction was documented for it, the dealer was unable to produce a permanent fix at this visit

Visit 2: October 30, 2024

  • Customer returned with the wireless CarPlay still failing and the MMI infotainment screen now reportedly going dark randomly
  • The wireless charging pad was reported to get hot at times, a separate concern
  • Technicians attached Audi TSB#2062466/5 (manufacturer guidance on wireless CarPlay phone-pairing procedures) addressing the connectivity defect
  • Technicians attached Audi TSB#2064681/5 (manufacturer guidance on wireless charging pad thermal behavior) addressing the overheating concern, characterized as “normal” by the bulletin
  • Both TSBs were attached to the repair order; the defects continued

Visit 3: November 1, 2024

  • Customer returned within 48 hours of Visit 2 reporting the same wireless CarPlay connectivity failure and the same overheating wireless charging pad
  • The TSBs from the prior visit had not resolved either issue, the customer was now back at the dealer for the CarPlay defect for the third time in roughly six weeks

Visit 4: December 31, 2025 to January 2, 2026

  • The infotainment screen was still reportedly going blank and disconnecting due to the ongoing CarPlay issue
  • Technicians performed an MMI software update
  • Technicians also performed a red engineering update for Android
  • This visit came nearly 16 months after the first CarPlay complaint
Legal Analysis

Why Did This 2024 Audi Q5 e Qualify as a Lemon in Washington?

Washington’s Motor Vehicle Lemon Law, codified at Rev. Code of Washington §§ 19.118.005 through 19.118.904, protects new-vehicle buyers and lessees in Washington state. A vehicle qualifies as a lemon if, within the statutory eligibility period (generally 24 months or 24,000 miles, whichever comes first), the manufacturer or its authorized dealer cannot conform the vehicle to its express warranty after a reasonable number of attempts, defined as four or more repair attempts for the same nonconformity, or a cumulative total of thirty or more calendar days out of service for one or more nonconformities. The repair-attempt prong and the cumulative-days prong are independent. Once either threshold is met on a substantial nonconformity, the manufacturer must refund the full purchase price (less a statutory mileage offset) or provide a comparable replacement vehicle, at the consumer’s election.

This case presented several compelling legal factors:

  • Washington Lemon Law eligibility (RCW 19.118): Four documented warranty repair attempts for the same chronic wireless CarPlay / MMI infotainment defect, all within the statutory eligibility window after April 10, 2024 delivery. Mileage at the first repair was only 6,254, well inside the 24-month / 24,000-mile statutory eligibility period.
  • Same nonconformity, repeated unsuccessful repair attempts: Visits 1, 2, 3, and 4 all centered on the same defect, the wireless Apple CarPlay disconnects and MMI infotainment screen blanking. Audi’s own service bulletins and software updates could not engineer it out of the car.
  • Substantial impairment of use, value, and (arguably) safety: A chronically failing MMI infotainment system on a modern Audi is more than a convenience concern. The MMI controls navigation, hands-free communications, climate adjustments, drive-mode selection, and certain safety telltales. A blanking screen that takes those controls out at random impairs the use, value, and (in the right facts) safety of the vehicle, the substantial-impairment standard.
  • Federal Magnuson-Moss Warranty Act: Repeated unsuccessful warranty repairs on a written-warranty nonconformity also triggered a federal claim against Volkswagen Group of America, Inc. with attorney-fee shifting.
Easy Lemon Advantage: Washington’s “four or more repair attempts for the same nonconformity” prong is the cleanest path to a buyback when the dealer racks up multiple visits on a chronic infotainment defect, even when the cumulative days-out-of-service total is modest. Our team built a TSB-by-TSB, recall-by-recall, software-update-by-software-update timeline (Recall 93R3, TSB#2062466/5, TSB#2064681/5, MMI software update, engineering Android update) that left Audi very little room to defend a continuing nonconformity. Our client paid $0 out of pocket†; the attorney fees were part of the $69,025 settlement total.
Our Approach

How Easy Lemon Secured the Buyback

1

Free Case Evaluation

We reviewed the complete repair history and confirmed four documented warranty repair events on the same chronic wireless CarPlay / MMI infotainment defect, all inside Washington’s statutory eligibility window for new-vehicle lemon law claims under RCW 19.118.

2

Documentation & Case Building

Our team compiled every Audi repair order, every attached technical service bulletin (TSB#2062466/5, TSB#2064681/5), the Recall 93R3 work order, the MMI software-update record, and the engineering Android-update record into an airtight timeline showing Audi’s inability to permanently repair the infotainment defect.

3

Demand to Volkswagen Group of America, Inc.

We filed a formal demand against Volkswagen Group of America, Inc. (the corporate manufacturer of Audi vehicles in the United States) citing Washington’s Lemon Law (RCW 19.118) and the federal Magnuson-Moss Warranty Act, documenting four repair attempts for the same nonconformity, and two manufacturer-issued TSBs that failed to permanently resolve the defect, followed by an MMI software update and an engineering Android update.

4

$69,025 Vehicle Buyback Settlement

Easy Lemon successfully negotiated a $69,025 Vehicle Buyback, Audi repurchased the Q5 e from our client. Our client paid nothing out of pocket† for legal representation. The $69,025 total includes the payment to our client and the attorney fees.

Case Status

$69,025 Vehicle Buyback Recovered

$69,025
Vehicle Buyback, Manufacturer Repurchase, Washington Lemon Law (RCW 19.118)

Key Case Facts

  • Vehicle: 2024 Audi Q5 e (Plug-In Hybrid)
  • Purchased in: Washington (authorized Audi dealership, April 10, 2024)
  • Status at purchase: Brand new (purchased new)
  • Mileage at first repair: 6,254 miles (current 11,500)
  • Primary defects: Recurring wireless Apple CarPlay disconnects, MMI infotainment screen blanking, and wireless charging pad overheating that survived two Audi technical service bulletins (TSB#2062466/5, TSB#2064681/5), followed by an MMI software update and a red engineering update for Android
  • Repair attempts: 4 documented warranty repair events at authorized Audi dealerships
  • Manufacturer: Volkswagen Group of America, Inc. / Audi of America, Inc.
  • Settlement type: Vehicle Buyback, manufacturer repurchase under RCW 19.118.005 through 19.118.904
  • Settlement amount: $69,025 (Buyback)
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Legal Team

Attorney on Record

Steven Nassi, Esq. - Managing Partner

Steven Nassi, Esq.

Managing Partner, Easy Lemon by RockPoint Law P.C.

Licensed attorney whose practice is limited to lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including Audi, Volkswagen Group of America, Porsche, BMW, Mercedes-Benz, Tesla, General Motors, Ford, Stellantis, Kia, and more.

Having Infotainment or CarPlay Problems With Your Audi Q5?

Recurring wireless CarPlay disconnects, MMI screens going dark, or any infotainment defect on a 2024 or 2025 Audi Q5 in Washington that has already been to the dealer multiple times is unacceptable, and you may already qualify for a buyback under RCW 19.118. Free case evaluation, 30 seconds.

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Common Questions

2024 Audi Q5 e Lemon Law Questions in Washington

Can I file a Washington lemon law claim on a 2024 Audi Q5?
Yes. Washington’s Motor Vehicle Lemon Law (Rev. Code of Washington §§ 19.118.005 through 19.118.904) protects new-vehicle owners and lessees in Washington. A vehicle qualifies as a lemon if the manufacturer or its authorized dealer cannot conform the vehicle to its express warranty after a reasonable number of attempts, generally four or more repair attempts for the same nonconformity, or a cumulative total of thirty or more calendar days out of service, all within the first 24 months or 24,000 miles, whichever comes first. Successful claims may result in a refund of the full purchase price (less a statutory mileage offset), a comparable replacement vehicle, or a cash settlement, and the federal Magnuson-Moss Warranty Act provides an additional remedy regardless of the state-law threshold.
Does a recurring wireless CarPlay or MMI infotainment defect qualify as a lemon law claim?
Yes. A persistent wireless Apple CarPlay disconnect, a blanking MMI infotainment screen, an overheating wireless charging pad, or any infotainment-system defect that the dealer cannot permanently resolve after multiple attempts, including manufacturer-issued technical service bulletins (TSBs), MMI software updates, and engineering Android updates, establishes a continuing nonconformity under both state lemon law and the federal Magnuson-Moss Warranty Act. Modern Audi MMI systems integrate navigation, hands-free communication, climate, drive modes, and safety alerts, so a chronically failing infotainment unit is more than a convenience defect, it impairs the use, value, and in many cases the safety of the vehicle, and under Washington law, a defect that substantially impairs any one of those meets the legal standard.
What does a Vehicle Buyback settlement mean on an Audi Q5?
A Vehicle Buyback (sometimes called repurchase or refund) means Audi of America, Inc., through Volkswagen Group of America, Inc., repurchases the vehicle from the owner. The refund typically includes the full purchase price, sales tax, registration, license fees, finance charges, and other collateral and incidental charges paid, minus a statutory mileage offset for the period the vehicle was actually usable. The $69,025 total includes the payment to our client and the attorney fees.
How does Easy Lemon handle Audi Q5 infotainment lemon law claims?
Easy Lemon files a formal demand against Volkswagen Group of America, Inc. (the corporate manufacturer of Audi vehicles in the United States) citing the applicable state lemon law and the federal Magnuson-Moss Warranty Act. We compile every repair order, technical service bulletin (TSB), MMI software update, engineering update, manufacturer recall, and dealership write-up into an airtight timeline. We handle all negotiation with Audi’s legal team and litigation if necessary. The manufacturer pays all attorney fees, our clients pay nothing out of pocket†. Our team has extensive experience with Audi MMI infotainment, wireless CarPlay, and software-related lemon law claims across the Q5, Q6 e-tron, Q8 e-tron, and RS e-tron lines.
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