Ram Lemon Law Attorneys in New York
If your Ram 1500, 2500, 3500, ProMaster, or Ram 1500 TRX keeps going back to a New York Ram dealer for the same defect, you may qualify for replacement or a full refund under N.Y. GBL §198-a and the federal Magnuson-Moss Warranty Act.
New York Ram owners who took delivery in 2021 or later may file a New York Lemon Law claim under N.Y. GBL §198-a if the same defect has been to a Ram dealer four or more times — or the vehicle has been out of service 30+ cumulative days — within the first 18,000 miles or 2 years. Filing routes through New York State DOS arbitration program or direct court action. The default remedy is replacement or full refund. FCA US LLC (Stellantis) pays your attorney fees on a winning case under GBL §198-a(l).
Why New York Ram Owners Need a State-Specific Strategy
New York runs a substantial Ram retail market, with three product overlaps that drive disproportionate filing volume: the Ram 1500 light-duty truck (HEMI / eTorque / TRX) across the major metros, the Ram 2500 / 3500 Heavy Duty with the 6.7L Cummins inline-six diesel across the fleet, tow, and trade markets, and the Ram ProMaster cargo van in last-mile delivery and trade-fleet operation. New York’s lemon law — N.Y. GBL §198-a — runs the consumer claim process and the New York State DOS arbitration program or direct court action filing path.
New York Ram owners typically have two routes: file under New York Lemon Law, or pursue a broader Ram lemon law claim under federal Magnuson-Moss. The right call depends on the Ram / Stellantis defect pattern your vehicle has, where you are in the 18,000 miles or 2 years rights window, and whether an informal-dispute remedy is on the table.
Ram Models New York Owners File On Most
Ram 1500 (HEMI / eTorque / TRX)
NHTSA recall 23V-265 (April 2023) covers ~131,700 2021 Ram 1500 trucks with the 5.7L HEMI eTorque mild-hybrid for a Powertrain Control Module calibration that runs the engine rich and causes sudden stalls while driving. NHTSA opened Preliminary Evaluation PE24018 in July 2024 on ~150,000 additional 2022 Ram 1500 + Jeep Wagoneer 5.7L eTorque trucks for the same stall-out symptom (electrical root cause suspected, federal investigation ongoing — no recall yet). On top of those, NHTSA recall 22V-904 covers ~1.23 million 2019–2022 Ram 1500/2500/3500 single-piece tailgates that can open in motion (cargo ejection, crash risk), and NHTSA recall 24V-653 (September 2024) covers ~1.22 million 2019 + 2021–2024 Ram 1500 trucks for an ABS module software glitch that disables Electronic Stability Control. The Ram 1500 TRX (6.2L supercharged HEMI) is swept into the 1500 platform campaigns. Three documented dealer visits across any of these patterns clears the §681.104(3)(a) three-attempt threshold.
Defect classes: eTorque stall (23V-265 / PE24018), tailgate latch (22V-904), ESC disable (24V-653), SCCM airbag weld (24V-199)Ram 2500 & 3500 HD (Cummins 6.7L)
NHTSA recall 21V-798 and its supersession NHTSA recall 23V-060 together cover ~306,000 2021–2023 Ram 2500, 3500, and Cab Chassis trucks with the 6.7L Cummins diesel for an intake air heater grid relay that can short-circuit and ignite an engine-compartment fire — with the ignition on OR off — prompting Stellantis to tell owners "park outside" until the relay is replaced. Separately, the 2021–2023 Cummins 6.7L cohort sits inside the December 2023 DOJ/CARB Cummins emissions "defeat device" settlement ($1.67B fine) and the January 2024 class action covering 2013–2023 Ram 2500/3500 emissions hardware including EGR, SCR, and DEF system durability. New York 6.7L Cummins owners with three or more dealer visits for DEF warnings, derate-to-5mph countdowns, repeated DPF regen failures, or coolant-in-intake symptoms meet the state lemon law threshold even where the federal class-action settlement is still pending.
Defect classes: 6.7L Cummins fire (21V-798 / 23V-060), DEF / DPF / SCR derate, EGR cooler internal leakRam ProMaster (cargo van)
NHTSA recall 23V-301 (April 2023) covers ~165,000 2019–2021 Ram ProMaster cargo vans with the 62TE automatic transmission for premature lower-clutch-retainer failure that generates metallic debris and blocks the park pawl from fully engaging — meaning the van can roll away while shifted into "Park." New York ProMaster claims cluster in NYC, Westchester, and Nassau-Suffolk where last-mile delivery and trade-fleet operators run ProMasters in 90°F+ heat through stop-start cycles. The rollaway pattern meets the §681.103(15) "substantial safety impairment" definition; Florida fleet owners regularly stack the rollaway recall with separate Uconnect and HVAC failure patterns.
Defect classes: 62TE park-pawl rollaway, Uconnect, HVAC, cargo door2025 Ram HD (ORC airbag / ESC offline)
NHTSA recall 25V-882 (December 2025) covers ~52,565 2025 Ram 2500 / 3500 Heavy Duty trucks built July 18, 2024 through May 22, 2025, for an Occupant Restraint Controller (ORC) module that can drop offline while driving — simultaneously disabling Electronic Stability Control and preventing airbag and seatbelt-pretensioner deployment in a crash. The recall is too new to have a remedy deployed, which makes it a textbook §681.103(15) substantial-safety-impairment lemon claim. New York buyers of the 2025 HD have a clean four-attempt or 30-day-out-of-service path while parts and software await release.
Defect classes: ORC offline, airbag non-deployment (FMVSS 208), ESC disable (FMVSS 126)SCCM airbag weld (cross-platform)
NHTSA recall 24V-199 (March 2024) covers ~38,000 2023–2024 Ram 1500/2500/3500/4500/5500 trucks plus Jeep Wrangler, Wagoneer, Grand Cherokee, Gladiator, and Chrysler Pacifica / Voyager — same Steering Column Control Module manufactured with an insufficient weld between the flat flex cable and the busbar. The weld breaks over time and the driver airbag will not deploy in a crash. Owner letters went out April–June 2024. New York claims on this pattern run a single-attempt "substantial safety impairment" angle under §681.103(15) regardless of whether the airbag has yet failed in service.
Defect classes: SCCM weld, driver airbag non-deployment (FMVSS 208)How New York Climate Accelerates Specific Ram Failures
New York is the worst-case North American salt-belt environment for heavy-duty truck hardware: aggressive road salt November through March, frequent freeze-thaw cycles, and dense urban stop-and-go on I-95, I-87, and the LIE. Four patterns show up disproportionately in New York Ram repair orders:
- Cummins 6.7L Heavy Duty DEF / DPF cold-soak issues. Sub-20°F cold-soak triggers DEF fluid gelling, SCR system warnings, and limp-mode derates. Three documented dealer attempts for "DEF" / "Service Emissions System" / "DEF Quality" inside 18,000 miles / 2 years clears the GBL §198-a(d)(1) four-attempt presumption.
- HEMI eTorque stall on 2021–2022 Ram 1500 in New York operation. The 23V-265 PCM-calibration defect and the open PE24018 federal investigation cover ongoing stall complaints. Highway stalls meet GBL §198-a(d)(3) substantial-safety-impairment without waiting for four attempts.
- Coastal-salt + road-salt corrosion on Ram 1500 / 2500 frame, brake hard lines, and U-bolts. Long Island, Westchester, and Hudson Valley vehicles see premature brake-line rupture, ABS module corrosion, and U-bolt pitting after 3+ NY winters. Substantial-safety-impairment cases under GBL §198-a(d)(3).
- Tailgate latch (22V-904) open-while-driving in NY commuter traffic. The ~1.23 million 2019–2022 Ram 1500/2500/3500 single-piece tailgate population covered by 22V-904 includes a large NY commuter cohort. Open-tailgate-while-driving incidents meet GBL §198-a(d)(3) substantial-safety-impairment on the first documented occurrence.
Where to Send Written Notice to FCA US LLC (Stellantis) for a New York Claim
N.Y. GBL §198-a(c) requires the consumer to give written notice of the same nonconformity to the manufacturer — not the dealer — before the statutory remedy attaches. FCA US LLC publishes a single customer-assistance address for this purpose across every state-specific lemon-law disclosure in its 2026 Lemon Law and Tire Information booklet:
FCA US LLC — Manufacturer Notice Address
FCA US LLCAttn: Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
What a New York Ram Lemon Law Case Looks Like
For Ram vehicles, New York’s lemon-law process runs through New York State DOS arbitration program or direct court action. Three patterns dominate New York Ram outcomes:
Pattern 1 — The four-attempt Cummins 6.7L. Owner brings the Ram 2500 or 3500 in four or more times for DPF / SCR / DEF derate symptoms, intake heater relay 21V-798 / 23V-060 remedy revisits, or EGR cooler coolant intrusion. After the consumer sends N.Y. GBL §198-a(c) written notice and Stellantis uses its final cure attempt, the GBL §198-a(d)(1) four-attempt or §198-a(d)(2) 30-day presumption presumption attaches.
Pattern 2 — The 30-day-cumulative Ram 1500. Vehicle out of service for 30+ cumulative days in the 18,000 miles or 2 years rights period — common when 23V-265 eTorque PCM remedy or 24V-199 SCCM airbag-weld parts run on backorder. Dealer loaner-vehicle ledgers are authoritative proof of out-of-service days.
Pattern 3 — The substantial-safety-impairment 2025 HD. The new 25V-882 ORC offline defect on 2025 2500/3500 production has no deployed remedy yet, making it a textbook substantial-safety-impairment claim on the first documented incident. The 22V-904 tailgate-latch defect on 2019–2022 1500/2500/3500 follows the same pathway when cargo ejection or open-tailgate-while-driving is documented.
How to Pull Your Ram Service Records in New York
NY State DOS arbitrators and state courts accept only complete repair orders: date, mileage, customer complaint, technician diagnosis, work performed, and parts replaced. Partial invoices or "no problem found" tickets without narrative are insufficient. Here is the order of operations that consistently produces a clean record set:
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Pull your digital history first via the Ram Owners portal
Log in at ramtrucks.com/owners and download every recorded service visit. This is your baseline. It will be incomplete (the portal misses third-party Ram dealers and any work outside the Stellantis network), but it tells you which dealers you need to chase.
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Request signed invoices directly from each New York Ram dealer
Submit a written records request to the service manager. NY GBL §349 (part of the NY GBL §349 (Deceptive Acts and Practices) applies) requires the shop to provide a legible invoice copy showing date, odometer reading, work performed, parts itemization, labor, warranty information, and the shop's MV registration number. Ask specifically for the full technician narrative pages, not just the summary invoice.
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Document any oral diagnoses the dealer refused to write down
If a service advisor told you "we couldn't reproduce the issue" but the Ram 1500 or Ram 2500 failed the same way 200 miles later, write a contemporaneous note with the date, advisor name, and what was said. BBB AutoLine arbitrators and FNMVAB panels give weight to these in close cases.
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Push back on the "service history is Stellantis property" claim
Some New York Ram dealers tell consumers that repair orders belong to FCA US / Stellantis and cannot be released without manufacturer approval. That is incorrect. The repair invoice belongs to the customer who paid for or warranted the work, and §559.911 obligates the shop to provide it. Cite the statute and ask for the dealer principal if the service manager refuses.
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Pull dealer-side loaner records for the 30-day-out-of-service path
If your case relies on the §681.104(3)(b) 30-cumulative-day pattern, the dealer's loaner-vehicle ledger is the authoritative proof. Request the loaner contract copies showing the pickup and return dates for every warranty visit. Florida dealers can refuse this orally; written requests citing the statute almost always produce them.
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Compile everything in chronological order for the BBB AutoLine filing
The BBB AutoLine Customer Claim Form and the New York Supreme Court complaint both have a chronology section. Records out of date order or with missing visits weaken the §681.104(3) presumption. We assemble this for you before filing.
Need broader coverage?
New York Lemon Law — Full Statute & FNMVAB Process
The complete N.Y. GBL §198-a breakdown, new york state dos arbitration program or direct court action mechanics, reasonable-attempts framework, and New York-wide attorney coverage.
Go to New York hub →Ram Lemon Law — National Coverage
Ram-specific defect patterns across all 49 states we cover (CA excluded), Magnuson-Moss strategy, FCA US warranty playbook, and nationwide attorney representation.
Go to Ram hub →Ram Lemon Law in Other States
Ram × New York Lemon Law FAQ
Does the New York Lemon Law cover my Ram 1500 if I bought it used from a Ram dealer?
Generally no. GBL §198-a(a) defines "consumer" by reference to the original new-vehicle warranty, and the lemon-law rights period (18,000 miles or 2 years) runs from the original delivery to the first owner. However, if you bought the used Ram while the original new-vehicle warranty was still in effect and the defect arose during that period, you can often pursue the manufacturer under the federal Magnuson-Moss Warranty Act instead.
My Ram 2500 Cummins keeps going into DEF derate — does that count under N.Y. GBL §198-a?
Yes, in most cases. BBB AutoLine arbitrators and FNMVAB panels treat repeated DEF system failures and 200-mile / 5-mph derate countdowns on a $70K+ heavy-duty work truck as substantial impairment under §681.103(15) because the truck becomes functionally unable to perform its purpose. Three documented dealer repair attempts for the same DEF / SCR / DPF nonconformity within the 24-month Lemon Law rights period, followed by the §681.104(1)(a) written notice and Stellantis's 10-day final cure window, meet the presumption.
My 2021 Ram 1500 HEMI eTorque has stalled twice on the highway — is the 23V-265 recall enough, or do I have a lemon claim?
Both. The 23V-265 recall gives you a free PCM software flash, but the recall remedy does not address loss of use, post-remedy recurrences, or vehicles where the stall first appeared after the software fix. Stalls on the highway meet §681.103(15) substantial-safety-impairment without waiting for three attempts. NHTSA opened Preliminary Evaluation PE24018 in July 2024 on ~150,000 additional 2022 Ram 1500 + Jeep Wagoneer 5.7L eTorque trucks for the same symptom — meaning the federal investigation is ongoing, and lemon-law filings on 2022 production are not waiting on a recall remedy that may or may not arrive.
FCA's BBB AutoLine offered me a settlement — should I take it or go to FNMVAB?
It depends on the offer relative to the §681.104(2) statutory remedy. The Florida formula gives you a replacement comparable vehicle or a full refund (purchase price plus collateral and finance charges) minus the reasonable offset for use defined in §681.102(19): (consumer miles × base price) ÷ 120,000. Most BBB AutoLine pre-arbitration offers fall short of that, particularly on Cummins-equipped HD trucks where MSRP runs $70K–$110K. You have 30 days from the BBB AutoLine decision to reject it in writing and file with FNMVAB.
How long does a New York Ram lemon-law case take?
NY State DOS arbitration targets a decision within ~60 days of filing; direct court action runs the standard New York Supreme Court calendar. Including the §681.104(1)(a) notice window and Stellantis's 10-day final cure period, expect 4–9 months end-to-end on a straightforward Ram 1500 or Ram 2500 case. NHTSA-recall overlap (21V-798 / 23V-060 Cummins relay, 23V-265 eTorque PCM, 22V-904 tailgate, 24V-199 SCCM, 24V-653 ESC, 25V-882 ORC) can extend timing because Stellantis often requests a stay pending the federal remedy.
Does using a lemon law attorney cost me anything in Florida?
No. Both the Florida Lemon Law (§681.112) and Magnuson-Moss (15 U.S.C. §2310(d)(2)) require FCA US LLC to pay reasonable attorney fees and costs when the consumer prevails. Easy Lemon represents Florida Ram owners on a statutory fee-shift basis, so your recovery is not reduced by attorney fees.
The Cummins emissions class action is still pending — does that affect my New York lemon-law claim?
No. The December 2023 DOJ/CARB Cummins emissions settlement and the January 2024 class action are federal-court matters covering 2013–2023 Ram 2500/3500 6.7L emissions hardware. Your New York state lemon-law claim under N.Y. GBL §198-a is a separate state remedy with a different remedy formula and a different timeline. The two can proceed in parallel, and a successful state lemon-law repurchase or refund does not waive your right to participate in the class settlement.
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Free case review. Under GBL §198-a(l) and 15 U.S.C. §2310(d)(2), the manufacturer pays the consumer's attorney fees and costs when the consumer prevails. We send the N.Y. GBL §198-a(c) notice and prepare the New York State DOS arbitration program or direct court action filing if needed.