2025 Ram 3500 Lemon Law Case Study — Alabama
A Brand-New 2025 Ram 3500 That Would Not Stay On or Shift Into Gear
Our client leased a new 2025 Ram 3500 from Hendrick Chrysler Dodge Jeep Ram in Alabama on June 6, 2025, with just 47 miles on the odometer. Within days, the heavy-duty truck began exhibiting serious defects — at times it would not turn off, it would not go into gear, and the dashboard lit up with flashing indicator lights and various warnings.
Across three repair visits totaling 137 cumulative days out of service, the dealer chased an internal module fault (diagnostic trouble code B22A9, an internal failure of the RFH), replaced and reprogrammed that module, replaced a shifter that would not move, performed software recalls, and replaced a brake switch — yet the truck spent the vast majority of the client's early ownership sitting at the dealership rather than on the road.
What Went Wrong
- Would not turn off or go into gear: The truck was reported to not turn off at times and would not go into gear, with indicator lights flashing and various warnings appearing
- Internal module failure (DTC B22A9): Technicians verified the issue and found diagnostic trouble code B22A9 for an internal failure of the RFH; a replacement RFH was placed on backorder, then later replaced and programmed
- Shifter would not move: The vehicle was reported to be in park, but the dash said it was not in park; technicians found the shifter would not move, and it was replaced
- Battery and brake-switch faults: A battery was reported dead (both batteries later tested good after charging), and a service trailer brake warning on the dash led the dealer to replace the brake switch
137 Days in the Shop Across Three Repair Visits
Visit 1 — June 12 to 17, 2025
- A recall was performed to update the PCM software
- The truck was reported to not turn off at times and would not go into gear; indicator lights flashed and various warnings appeared
- Technicians verified the issue and found DTC B22A9 for an internal failure of the RFH
- A replacement RFH was placed on backorder
Visit 2 — June 18 to September 12, 2025
- Technicians continued repairs for the issues from the prior visit
- The RFH was replaced and programmed
- This single visit kept the truck out of service for 87 days
Visit 3 — September 29 to November 11, 2025
- A battery was reported dead; technicians charged the batteries, and both batteries tested good
- The vehicle was reported to be in park, but the dash said it was not in park — technicians found the shifter would not move and replaced it
- Recalls were performed to program the DDM and PDM and to reprogram the RFH
- A service trailer brake warning appeared on the dash; technicians verified the issue and replaced the brake switch
Why This Case Required Expert Lemon Law Representation
Heavy-duty trucks like the 2025 Ram 3500 rely on interconnected electronic control modules to start, shift, and operate safely. When a vehicle will not reliably turn off, will not go into gear, and ultimately needs its shifter replaced — all within months of being leased new — it points to a fundamental defect that repeated dealer visits did not permanently resolve.
This case presented several legal strengths:
- Extensive loss of use: 137 cumulative days out of service across 3 repair visits — an extraordinary amount of downtime for a vehicle leased new just months earlier
- Safety-critical failures: A truck that would not go into gear, a shifter that had to be replaced, and a service trailer brake warning are defects that directly affect whether the vehicle can be operated safely
- An unresolved internal module fault: DTC B22A9 for an internal failure of the RFH required backordering, replacing, and reprogramming the module across multiple visits
- Brand-new vehicle: With only 47 miles at lease, the truck was effectively new when these defects began
- Federal Magnuson-Moss Warranty Act: The ongoing warranty repairs provided an additional federal path to recovery beyond state lemon law protections
How Easy Lemon Fought for Our Client's Rights
Free Case Evaluation
We reviewed the full repair history across all three dealer visits, documenting the 137 cumulative days out of service and the pattern of defects affecting whether the truck would start, shift, and operate safely.
Documentation & Case Building
Our team compiled all three repair orders — the PCM software recall and DTC B22A9 internal RFH failure, the RFH replacement and programming, the shifter replacement, the DDM and PDM recall programming, and the brake-switch replacement — showing a defect the dealer kept chasing across visits.
Demand to Stellantis
We filed a formal demand against Stellantis citing Alabama's lemon law and the federal Magnuson-Moss Warranty Act — documenting the three repair visits, the 137 days out of service, and the manufacturer's inability to permanently resolve the defects in a truck leased new just months earlier.
$25,000 Cash and Keep Settlement
Easy Lemon negotiated a $25,000 Cash and Keep settlement, compensating our client for the significant loss of use and diminished value — while allowing them to keep their vehicle.
$25,000 Cash and Keep Settlement
Key Case Facts
- Vehicle: 2025 Ram 3500
- Leased: June 6, 2025, from Hendrick Chrysler Dodge Jeep Ram, Alabama (47 miles at lease)
- Current mileage: 2,900 miles
- Primary issues: Would not go into gear and a shifter that had to be replaced; internal module failure (DTC B22A9, RFH); battery and brake-switch faults; PCM software recall
- Repair attempts: 3 visits
- Days out of service: 137 cumulative days
- Manufacturer: Stellantis (Ram)
- Attorney fees: $8,750, paid by the manufacturer (client paid $0)
- Settlement type: Cash and Keep — $25,000
Results may vary. Prior outcomes do not guarantee a similar result. Each case is unique and depends on its specific facts and applicable law. Attorney advertising. Easy Lemon® by RockPoint Law P.C. *“No cost to you” and similar statements refer to attorneys’ fees. Clients may be responsible for certain costs and expenses incurred in the course of litigation, which may be deducted from any recovery. The manufacturer generally pays attorneys’ fees and costs in lemon law matters under applicable fee-shifting statutes or negotiations. Fee terms are set forth in each client’s written fee agreement. *“1,500+ clients helped nationwide” refers to client matters handled by the firm nationwide from inception through July 1, 2026. *“Client Rating” refers to the aggregate number of 5-star client reviews received across Google Business Profiles and Trustpilot profiles for Easy Lemon as of July 1, 2026. Reviews reflect individual experiences and do not guarantee similar results.
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Attorney on Record
Steven Nassi, Esq.
Managing Partner — Easy Lemon by RockPoint Law P.C.
Licensed attorney specializing exclusively in lemon law across all 50 states. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including Stellantis, General Motors, Ford, and more.
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