2024 Chevrolet Silverado 1500 Lemon Law Case Study: Cash and Keep Settlement in Utah
A 2024 Chevrolet Silverado 1500 Purchased In Utah That Spent 131 Days Out Of Service Across Four Warranty Visits For Three Separate Leaf-Spring Replacements, A Filler Neck And Housing Replacement, A DTC P1098 Engine Coolant Flow Control Valve, And A DEF / Check Engine Light Limp-Mode Event With Battery Replacement
Our client purchased a new 2024 Chevrolet Silverado 1500 from an authorized Chevrolet dealership in Utah. Starting about a year after the purchase, from December 2024 through October 2025, the truck would be off the road for 131 cumulative calendar days across four warranty visits, including a single 74-day visit and a separate 39-day visit.
Across those four visits, technicians replaced the filler neck and housing (a fuel-fill assembly leak diagnosed at Visit 1, repaired at Visit 2), four leaf-spring inserts at the base (Visit 2), the left rear leaf spring (Visit 2, after the inserts and a U-bolt anchor torque procedure cited from GM Preliminary Information bulletin 19-NA-129 failed to resolve the rear-end noise), the battery (Visit 3, after the Check Engine Light, the DEF warning light, and a threatened limp-mode condition appeared), the passenger-side rear leaf spring (Visit 4, after the dealer placed leaf spring part number 85708172 on backorder), the engine coolant flow control valve (Visit 4, diagnosed off DTC P1098 after technicians suspected the valve was bound up internally), and the left rear leaf spring again (Visit 4, after excessive play was documented at the same position). A lane change alert system fault was reported at Visit 3 with the warning indicator illuminated, technicians documented no cause and no correction.
What Went Wrong
- Three leaf-spring replacements: A rear-end banging/squeaking/rattling noise appeared at Visit 2 and survived an initial repair sequence in which technicians cited GM Preliminary Information bulletin 19-NA-129 and loosened and re-torqued the rear-axle anchor U-bolts. When the noise continued, the left rear leaf spring was replaced. The same defect returned at Visit 4, the passenger-side rear leaf spring was replaced after part number 85708172 was placed on backorder, and the left rear leaf spring was then replaced a second time after excessive play was diagnosed at the same position.
- Filler neck and housing replacement, fuel-fill assembly leak: A noise from the truck bed at Visit 1 led technicians to find a leak at the filler neck. The filler neck and housing were replaced at Visit 2.
- DTC P1098, engine coolant flow control valve, bound up internally: At Visit 4, the Check Engine Light was on and technicians found stored DTC P1098. Technicians suspected that the engine coolant flow control valve was bound up internally, and the valve was replaced.
- DEF light and Check Engine Light, limp-mode threat: At Visit 3, the Check Engine Light and the Diesel Exhaust Fluid (DEF) light came on and the truck threatened to drop into limp-mode. Technicians traced the warning condition to a failed battery, which was replaced.
- Lane change alert system fault, no documented resolution: The lane change alert system warning light was on at Visit 3. Technicians documented no cause and no correction.
- Loaner-vehicle period: A loaner vehicle was provided during the Visit 4 repair sequence.
Four Documented Warranty Visits Totaling 131 Calendar Days Out Of Service
Visit 1: December 26 – 31, 2024 (6 Days Out of Service)
- Issue reported: A sound like something was rolling around the truck bed when going over bumps
- Bed-noise diagnosis: Technicians found the tires to be the only part of the vehicle making a noise
- Fuel-fill assembly finding: While investigating, technicians found a leak at the filler neck, at 19,618 miles
Visit 2: January 8 – February 15, 2025 (39 Days Out of Service)
- Filler neck and housing replacement: Continued repairs for the leaking fuel filler neck identified at Visit 1, the filler neck and housing were replaced
- First rear-suspension event: A banging noise from the rear when turning left over a bump was reported. Technicians replaced the four leaf-spring inserts at the base
- Second rear-suspension event, PI 19-NA-129 cited: The noise from the rear reportedly got worse. Technicians cited GM Preliminary Information bulletin 19-NA-129 in the repair-order narrative and loosened and re-torqued the rear anchor U-bolts, however, the noise was still present after the procedure
- Leaf-spring replacement: Technicians then traced the noise to the left rear leaf spring area, which was replaced
Visit 3: March 20 – 31, 2025 (12 Days Out of Service)
- Issues reported: The Check Engine Light (CEL) and the Diesel Exhaust Fluid (DEF) light came on, and the truck threatened to drop into limp-mode
- Battery diagnosis: Technicians traced the CEL/DEF/limp-mode warning to a failed battery, which was replaced
- Lane change alert fault, no resolution: The lane change alert system was reported as down with the warning indicator on. Technicians documented no cause and no correction
Visit 4: August 19 – October 31, 2025 (74 Days Out of Service, Overlapping Repair Orders)
- Sub-order Aug 19 – Oct 14, 2025, squeak from passenger rear: A squeak noise was reportedly coming from the passenger rear. Technicians placed a leaf spring, part number 85708172, on backorder
- Sub-order Sept 10 – 11, 2025, rattle noise diagnosed: Technicians found the rear-passenger-side leaf spring was making the rattle noise; the passenger-side rear leaf spring was replaced with the ordered part
- Sub-order Oct 6 – 31, 2025, DTC P1098 + recurring rear-suspension: The Check Engine Light was reportedly on. Technicians found stored DTC P1098 and suspected the engine coolant flow control valve was bound up internally, the valve was replaced. A rattle noise was also reportedly coming from the rear of the truck; technicians found excessive play in the left rear leaf spring, which was then replaced
- Loaner vehicle: A loaner was provided during the repair sequence
The Legal Basis for This Chevrolet Silverado 1500 Claim
This case presented several compelling legal factors:
- Utah New Motor Vehicle Warranties Act (Utah Code Ann. § 13-20-1 et seq.): Utah protects new-vehicle buyers and lessees within a one-year-from-delivery term of protection. The statute creates a presumption that a reasonable number of repair attempts have been made if the same nonconformity has been the subject of four or more repair attempts, or if the vehicle has been out of service for a cumulative total of 30 or more business days by reason of repair. This truck’s repairs began after that one-year window had closed, so the claim was brought under federal Magnuson-Moss.
- Recurring rear-suspension defect: The same rear-suspension nonconformity was the subject of three separate leaf-spring replacements (the left rear leaf spring at Visit 2, the passenger-side rear leaf spring at Visit 4, and the left rear leaf spring a second time at Visit 4 after excessive play was documented at the same position), plus the four leaf-spring inserts and the U-bolt anchor torque procedure under PI 19-NA-129 at Visit 2 that failed to resolve the underlying defect.
- Federal Magnuson-Moss Warranty Act (15 U.S.C. § 2310): Even where the Utah 1-year presumption window has expired, federal Magnuson-Moss provides a parallel breach-of-express-written-warranty remedy that operates against the manufacturer for as long as the original new-vehicle warranty is in effect.
- GM Preliminary Information bulletin 19-NA-129: The dealer cited Preliminary Information bulletin 19-NA-129 on the repair order for the rear noise, and the left rear leaf spring, the passenger-side rear leaf spring, and the left rear leaf spring again were later replaced.
- DTC P1098: At Visit 4 technicians found DTC P1098, suspected the engine coolant flow control valve was bound up internally, and replaced the valve.
- Lane change alert system fault: The lane change alert system was reported down with the warning light on at Visit 3, and no cause or correction was documented.
- Substantial impairment of use and market value: A full-size pickup out of service for 131 cumulative days in its second year of ownership, with three documented leaf-spring replacements, a filler neck and housing replacement, and a coolant flow control valve replacement on its history, lost substantial use and value.
- Federal Magnuson-Moss fee-shifting: Under 15 U.S.C. § 2310(d)(2), a court may award a consumer who prevails reasonable attorney fees.
How Easy Lemon Secured A Cash And Keep Settlement
Free Case Evaluation
We reviewed the complete repair history and confirmed four documented warranty events totaling 131 cumulative calendar days out of service. The repairs were done under General Motors’s warranty, giving the client a federal Magnuson-Moss claim after the Utah one-year window had closed.
Documentation & Case Building
Our team compiled every repair order, the stored DTC (P1098 engine coolant flow control valve), every replaced part (filler neck and housing, four leaf-spring inserts at the base, left rear leaf spring at Visit 2, passenger-side rear leaf spring at Visit 4 with part number 85708172, left rear leaf spring a second time at Visit 4, engine coolant flow control valve, battery), the dealer technician’s explicit citation of GM Preliminary Information bulletin 19-NA-129 on the rear-suspension repair order, the U-bolt anchor torque procedure that did not resolve the rear-end noise, the DEF / Check Engine Light limp-mode threat, the lane change alert system fault left without documented resolution, and the loaner-vehicle period at Visit 4 into an airtight timeline showing General Motors’s inability to deliver a vehicle conforming to its express written warranty.
Demand To General Motors
We filed a formal demand against General Motors LLC citing the federal Magnuson-Moss Warranty Act, documenting 131 cumulative calendar days out of service, three separate leaf-spring replacements on the same chronic rear-suspension defect, a manufacturer-issued GM Preliminary Information bulletin (PI 19-NA-129) cited in writing on the warranty repair order, and a DTC P1098 coolant flow control valve replacement together with a DEF / CEL limp-mode event compounding the breach-of-powertrain-warranty argument.
Cash and Keep Settlement
Easy Lemon successfully secured a Cash and Keep settlement from General Motors LLC, compensating the client for the lost use across 131 cumulative days and the documented diminished market value of a 2024 Silverado 1500 with three leaf-spring replacements and a coolant flow control valve replacement on its history.
Cash and Keep Settlement Secured: $10,500
Key Case Facts
- Vehicle: 2024 Chevrolet Silverado 1500
- Purchased in: Utah (authorized Chevrolet dealership)
- Acquisition: New-vehicle purchase through an authorized GM dealership
- Mileage at first repair: 19,618 miles
- Primary defects: Three documented leaf-spring replacements (with GM Preliminary Information bulletin 19-NA-129 cited on the repair order; part number 85708172), filler neck and housing replacement, DTC P1098 engine coolant flow control valve replacement (valve bound up internally), DEF light + Check Engine Light limp-mode event with battery replacement, lane change alert system fault left without documented resolution, plus four leaf-spring inserts at the base and a U-bolt anchor torque procedure that did not resolve the underlying defect
- Repair attempts: 7 repair orders across 4 warranty visits to an authorized Chevrolet dealership
- Days out of service: 131 cumulative calendar days
- Manufacturer: General Motors LLC
- Settlement type: Cash and Keep, client keeps the truck, manufacturer pays cash compensation
- Total settlement: $10,500
What Our Clients Are Saying
Attorney on Record
Steven Nassi, Esq.
Managing Partner, Easy Lemon by RockPoint Law P.C.
Licensed attorney whose practice is limited to lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful lemon law claims against major manufacturers including General Motors LLC, FCA US LLC (Stellantis), Ford Motor Company, Hyundai Motor America, Mercedes-Benz, BMW, and more.
Having Problems With Your Chevrolet Silverado 1500?
Three leaf-spring replacements anchored to a GM Preliminary Information bulletin, a DTC P1098 engine coolant flow control valve, a DEF light / Check Engine Light limp-mode threat, a filler neck and housing replacement, or a recurring rear-end suspension noise that keeps coming back on your full-size pickup are unacceptable, and even where state-law presumption windows have closed, you may still qualify for a meaningful settlement under federal Magnuson-Moss while the manufacturer’s warranty is in effect. Free case evaluation, 30 seconds.
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