2023 Jeep Wagoneer Lemon Law Case Study
A Brand-New 2023 Jeep Wagoneer That Never Stopped Breaking Down
Our client purchased a new 2023 Jeep Wagoneer from a Chrysler Dodge Jeep Ram dealership in Brooksville, Florida on February 10, 2023. The vehicle had just 11 miles on the odometer at delivery. What followed was two and a half years of relentless defects, 10 documented repair visits, and more than 162 cumulative days in the shop — including a final engine breakdown that left the Wagoneer stranded at the dealership with no estimated completion date.
The defects touched nearly every system of the vehicle: pulling to the right repeatedly despite alignments, passenger-side window glass showing early signs of failure, engine overheating with the temperature gauge spiking, transmission hesitation, recurring check engine lights, a misaligned steering wheel after repairs, a driver visor that repeatedly fell from its base, and ultimately a catastrophic engine failure requiring indefinite repairs. By the time our client contacted Easy Lemon, the vehicle had been in the shop for over 92 consecutive days — with no repair order even issued for the final visit.
Easy Lemon secured a $22,000 cash settlement. Our client paid nothing. Stellantis covered all attorney fees.
Documented Defects in This Case
- Persistent vehicle pull to the right — reported starting just 15 days after purchase; returned for the same issue multiple times despite alignment repairs and software updates
- Passenger window glass "snowflaking" — early internal delamination of the window glass, noted in multiple visits, requiring inspection
- Engine overheating — the temperature gauge rose and warning messages appeared on the dashboard during the 40-day repair visit in early 2024
- Transmission hesitation and shifting concerns — the vehicle hesitated to shift properly, a defect documented alongside the engine overheating event
- Recurring check engine light — returned across multiple visits including after the major engine repair
- Steering wheel misalignment post-repair — after a wheel alignment in December 2024, the vehicle pulled worse and the steering wheel was left crooked
- Driver visor falling out of base — documented in two separate visits; the visor detached from its mount under normal use
- Catastrophic engine failure (February 2025 onward) — vehicle brought in for engine problems and remained at the dealer for 92+ days with no repair order, no completion estimate, and no resolution
10 Visits. The Same Vehicle. Never Truly Fixed.
From just two weeks after purchase through more than two years of ownership, this 2023 Jeep Wagoneer returned to the dealership again and again — each time with persistent or new defects. Here is the documented repair timeline:
February 25, 2023 — Vehicle Pulls Right (1 Day)
Just 15 days after delivery, our client brought the Wagoneer in because the vehicle was pulling to the right while driving. This was the first documented defect of what would become a pattern of unresolved mechanical failures.
March 4–16, 2023 — Pull Continues After First Repair (13 Days)
The pulling-to-the-right defect persisted. The vehicle was in the shop for 13 days, yet the problem was not resolved. The same issue that had sent the Wagoneer back just weeks after purchase had still not been corrected.
June 9, 2023 — Passenger Window Snowflaking (1 Day)
The passenger-side window glass began showing signs of internal "snowflaking" — an early indicator of window delamination and glass failure. The issue was documented but not yet resolved at this visit.
July 26–28, 2023 — Window Still Snowflaking (3 Days)
The passenger-side window snowflaking had worsened and the vehicle returned for the same issue. The defect persisted across multiple visits, indicating an unresolved manufacturing defect in the window assembly.
February 17 – March 27, 2024 — Engine Overheating & Transmission Failure (40 Days)
This was the most severe visit to date. The engine temperature gauge rose, and warning messages appeared on the dashboard. The transmission exhibited hesitation to shift. A check engine light activated. The vehicle remained in the shop for 40 consecutive days. Two recalls were also performed during this visit. Despite the lengthy repair, the underlying issues would resurface.
July 18–19, 2024 — Check Engine Light Returns (2 Days)
The check engine light activated again — just months after the 40-day repair. The vehicle was in and out over 2 days, but the recurring electrical and engine fault codes signaled an unresolved root cause.
November 26–27, 2024 — Alignment, Software Update & Falling Visor (2 Days)
A wheel alignment and software update were performed. Our client also reported that the driver visor kept falling out of its base — a separate defect indicating a body/trim issue with the vehicle's interior mounting.
December 2–7, 2024 — Post-Alignment Pull Worsened; Steering Wheel Crooked (6 Days)
After the November alignment, the vehicle's pulling to the right actually got worse — and the steering wheel was left misaligned by the repair itself. The Wagoneer returned for an extended visit to correct the damage caused by the previous repair attempt.
January 6–7, 2025 — Check Engine Light Again; Visor Still Falling (2 Days)
The check engine light returned for yet another visit. The driver visor — documented as defective in a prior visit — was still falling out of its mounting base, confirming the body trim defect remained unresolved across multiple repair attempts.
February 21, 2025 – Present — Catastrophic Engine Failure (92+ Days, No Completion ETA)
The Wagoneer was brought in for serious engine problems. It never came back. As of the time Easy Lemon filed for settlement, the vehicle had been at the dealership for over 92 consecutive days — with no repair order issued, no parts timeline given, and no estimated completion date provided to our client. The Wagoneer was effectively stranded with no resolution in sight.
Why Florida's Lemon Law Applied Overwhelmingly
Florida Statute §681.10 et seq. sets a clear standard: a vehicle qualifies as a lemon when it has a defect that substantially impairs its use, value, or safety, and the manufacturer has either made 3 or more repair attempts for the same defect, or the vehicle has been out of service for 30 or more cumulative days within the first 24 months or 24,000 miles.
This case cleared those thresholds multiple times over:
- 30+ days in one visit: The fifth repair visit alone ran 40 consecutive days — clearing Florida's 30-day threshold by itself
- Multiple recurring defects: The check engine light returned across visits 5, 6, and 9. The pulling-to-the-right defect appeared in visits 1, 2, 8, and beyond. The visor defect appeared in visits 7 and 9. Each recurring issue represents its own separate repair count
- Final visit: 92 days with no documentation: Florida courts and arbitrators treat a vehicle left at a dealership indefinitely — without a repair order — as a serious aggravating factor. The complete absence of documentation for a 92-day period is strong evidence the manufacturer could not repair the defect
- Substantial impairment clear: An engine that cannot be repaired after 92 days, combined with a history of overheating, transmission problems, recurring check engine lights, and steering defects, unambiguously impairs the vehicle's use, value, and safety
- Total OOS far exceeds threshold: With 162+ cumulative days across 10 visits, this case documented more than 5 times Florida's required 30-day threshold
Easy Lemon's Approach to This Case
Free Evaluation & Case Acceptance
Our client contacted Easy Lemon after the Wagoneer had been stranded at the dealer for weeks with no resolution. We reviewed the complete repair history — 9 prior visits, 70+ documented days already out of service, and now the engine sitting indefinitely. We accepted the case immediately and opened a file with Stellantis.
Evidence Compilation
We gathered all documentation: the original purchase contract, vehicle registration, 9 issued repair orders, and records confirming the ongoing 10th visit — including evidence that no repair order had been issued despite the vehicle being held for months. We calculated total out-of-service days across all visits and catalogued each distinct defect recurrence to build the strongest possible case profile.
Formal Lemon Law Demand to Stellantis
We filed a comprehensive demand under Florida Statute §681.10 et seq., documenting every defect, every repair attempt, and the ongoing engine failure. The demand cited 162+ cumulative OOS days, the 40-day single-visit overage, recurring check engine and transmission defects, and Stellantis's failure to even issue a repair order for the most recent — and most severe — breakdown.
$22,000 Settlement Negotiated
Stellantis settled the claim with a $22,000 cash payment to our client. Our client retained the vehicle. Stellantis paid all attorney fees. The settlement was reached without litigation, saving our client years of potential legal proceedings — and delivered a meaningful cash recovery for the years of frustration, lost use, and relentless dealership visits.
Why This Jeep Wagoneer Qualified as a Lemon
Florida's Lemon Law (Florida Statute §681.10 et seq.) sets specific thresholds that entitle a consumer to a buyback or replacement. This case satisfied multiple criteria:
- Catastrophic engine failure (92+ days in shop, no repair order): Required multiple repair attempts without permanent resolution.
- Engine overheating: Required multiple repair attempts without permanent resolution.
- Transmission hesitation and shifting concerns: Required multiple repair attempts without permanent resolution.
- Recurring check engine light: Required multiple repair attempts without permanent resolution.
- Vehicle pulling to the right (recurring): Required multiple repair attempts without permanent resolution.
- Passenger window glass snowflaking: Required multiple repair attempts without permanent resolution.
- Steering wheel misalignment post-repair: Required multiple repair attempts without permanent resolution.
- Driver visor detaching (recurring): Required multiple repair attempts without permanent resolution.
- Magnuson-Moss Warranty Act eligible: Federal warranty protection provided additional remedies.
$22,000 Recovered — Cash Settlement, Zero Cost
Case Summary
- Vehicle: 2023 Jeep Wagoneer — purchased in Brooksville, Florida (February 10, 2023)
- Purchase mileage: 11 miles (new vehicle)
- Current mileage at settlement: 46,000 miles
- Primary defects: Engine failure (ongoing), engine overheating, transmission hesitation, recurring check engine light, vehicle pulling right, window glass defect, steering misalignment, driver visor failure
- Total repair visits: 10 documented visits
- Total days out of service: 162+ cumulative days
- Longest single repair: 40 days (5th visit, engine & transmission)
- Final visit: 92+ days with no repair order and no completion estimate
- Settlement type: Cash and Keep — $22,000 cash recovery, client retains the vehicle
- Cost to client: $0 — Stellantis paid all attorney fees under Florida Statute §681.112
Results may vary. Prior outcomes do not guarantee a similar result. Each case is evaluated individually based on its specific facts and applicable law. Attorney advertising. Easy Lemon® by RockPoint Law P.C.
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Attorney on Record
Steven Nassi, Esq.
Managing Partner — Easy Lemon by RockPoint Law P.C.
Licensed attorney specializing exclusively in lemon law. Steven leads the Easy Lemon legal team and has overseen thousands of successful settlements against major manufacturers including Jeep, Chrysler, Stellantis, Ford, GM, Toyota, BMW, Tesla, and more.
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