2023 Jeep Wagoneer Lemon Law Case Study: Cash and Keep Settlement in Florida
A Brand-New 2023 Jeep Wagoneer That Never Stopped Breaking Down
Our client purchased a new 2023 Jeep Wagoneer in Florida on February 10, 2023. The vehicle had just 11 miles on the odometer at delivery. What followed was more than two years of defects, 10 documented repair visits, and more than 162 cumulative days in the shop, including a final engine repair visit that left the Wagoneer stranded at the dealership with no estimated completion date.
The defects touched nearly every system of the vehicle: pulling to the right repeatedly despite alignments, passenger-side window glass showing early signs of failure, engine overheating with the temperature gauge spiking, transmission hesitation, recurring check engine lights, a misaligned steering wheel after repairs, a driver visor that repeatedly fell from its base, and ultimately engine problems with no completion estimate. By the time our client contacted Easy Lemon, the vehicle had been in the shop for over 92 consecutive days, with no repair order even issued for the final visit.
Easy Lemon secured a $22,000 cash settlement. The $22,000 total includes the attorney fees.
Documented Defects in This Case
- Persistent vehicle pull to the right: reported starting just 15 days after purchase; returned for the same issue multiple times despite alignment repairs and software updates
- Passenger window glass "snowflaking": the passenger-side window glass showed signs of snowflaking, noted in two visits
- Engine overheating: the temperature gauge rose and warning messages appeared on the dashboard during the 40-day repair visit in early 2024
- Transmission hesitation and shifting concerns: the vehicle hesitated to shift properly, a defect documented alongside the engine overheating event
- Recurring check engine light: returned across multiple visits including after the major engine repair
- Steering wheel misalignment post-repair: after a wheel alignment in November 2024, the vehicle pulled worse and the steering wheel was left crooked
- Driver visor falling out of base: documented in two separate visits; the visor detached from its mount under normal use
- Engine problems (February 2025 onward): vehicle brought in for engine problems and remained at the dealer for 92+ days with no repair order and no completion estimate
10 Visits. The Same Vehicle. Never Truly Fixed.
From just two weeks after purchase through more than two years of ownership, this 2023 Jeep Wagoneer returned to the dealership again and again, each time with persistent or new defects. Here is the documented repair timeline:
February 25, 2023: Vehicle Pulls Right (1 Day)
Just 15 days after delivery, our client brought the Wagoneer in because the vehicle was pulling to the right while driving. This was the first documented defect of what would become a pattern of unresolved mechanical failures.
March 4–16, 2023: Pull Continues After First Repair (13 Days)
The pulling-to-the-right defect persisted. The vehicle was in the shop for 13 days, yet the problem was not resolved. The same issue that had sent the Wagoneer back just weeks after purchase had still not been corrected.
June 9, 2023: Passenger Window Snowflaking (1 Day)
The passenger-side window glass began showing signs of "snowflaking". The issue was documented but not yet resolved at this visit.
July 26–28, 2023: Window Still Snowflaking (3 Days)
The passenger-side window was still snowflaking and the vehicle returned for the same issue. The defect persisted across two visits.
February 17 – March 27, 2024: Engine Overheating & Transmission Hesitation (40 Days)
This was the most severe visit to date. The engine temperature gauge rose, and warning messages appeared on the dashboard. The transmission exhibited hesitation to shift. A check engine light activated. The vehicle remained in the shop for 40 consecutive days. Despite the lengthy repair, the underlying issues would resurface.
July 18–19, 2024: Check Engine Light Returns (2 Days)
The check engine light activated again, just months after the 40-day repair. The vehicle was in the shop for 2 days.
November 26–27, 2024: Alignment, Software Update & Falling Visor (2 Days)
A wheel alignment and software update were performed. Our client also reported that the driver visor kept falling out of its base, a separate defect indicating a body/trim issue with the vehicle's interior mounting.
December 2–7, 2024: Post-Alignment Pull Worsened; Steering Wheel Crooked (6 Days)
After the November alignment, the vehicle's pulling to the right actually got worse, and the steering wheel was left misaligned by the repair itself. The Wagoneer returned for an extended visit to correct the damage caused by the previous repair attempt.
January 6–7, 2025: Check Engine Light Again; Visor Still Falling (2 Days)
The check engine light returned for yet another visit. The driver visor, documented as defective in a prior visit, was still falling out of its mounting base, confirming the body trim defect remained unresolved across multiple repair attempts.
February 21, 2025: Engine Problems (92+ Days, No Completion ETA)
The Wagoneer was brought in for engine problems. When our client contacted Easy Lemon, the vehicle had been at the dealership for over 92 consecutive days, with no repair order issued and no estimated completion date provided to our client. The Wagoneer was effectively stranded with no resolution in sight.
What Florida's Lemon Law Requires
Florida Statute §681.10 et seq. sets a clear standard: a vehicle qualifies as a lemon when it has a defect that substantially impairs its use, value, or safety, and the defect has had 3 repair attempts plus a final repair attempt after written notice, or the vehicle has been out of service for 30 or more cumulative calendar days within the 24-month Lemon Law rights period.
This claim was brought under the federal Magnuson-Moss Warranty Act. The repair record behind it:
- 40 days in one visit: The fifth repair visit alone ran 40 consecutive days
- Multiple recurring defects: The check engine light returned across visits 5, 6, and 9. The pulling-to-the-right defect appeared in visits 1, 2, and 8. The visor defect appeared in visits 7 and 9. Each recurring issue represents its own separate repair count
- Final visit: 92 days with no repair order: The engine was still at the dealer with no repair order and no completion estimate
- Substantial impairment clear: An engine still not repaired after 92 days, combined with a history of overheating, transmission problems, recurring check engine lights, and steering defects, unambiguously impairs the vehicle's use, value, or safety
- 162 days out of service: 162 cumulative days across 10 visits
Easy Lemon's Approach to This Case
Free Evaluation & Case Acceptance
Our client contacted Easy Lemon after the Wagoneer had been stranded at the dealer for weeks with no resolution. We reviewed the complete repair history, 9 prior visits, 70+ documented days already out of service, and now the engine sitting indefinitely. We accepted the case immediately and opened a file with Stellantis.
Evidence Compilation
We gathered all documentation: the original purchase contract, vehicle registration, 9 issued repair orders, and records confirming the ongoing 10th visit, including evidence that no repair order had been issued despite the vehicle being held for months. We calculated total out-of-service days across all visits and cataloged each distinct defect recurrence to build the strongest possible case profile.
Formal Lemon Law Demand to Stellantis
We filed a comprehensive demand under the federal Magnuson-Moss Warranty Act, documenting every defect, every repair attempt, and the engine problems still under repair. The demand cited 162+ cumulative OOS days, the 40-day single-visit overage, the recurring check engine light, the transmission hesitation, and Stellantis's failure to even issue a repair order for the most recent, and most severe, breakdown.
$22,000 Settlement Negotiated
Stellantis settled the claim for $22,000, which covered both the payment to our client and the attorney fees. Our client retained the vehicle. The settlement was reached without litigation, saving our client years of potential legal proceedings, and delivered a meaningful cash recovery for the years of frustration, lost use, and relentless dealership visits.
The Legal Basis for This Jeep Wagoneer Claim
The claim was brought under the federal Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), which covers written warranties nationwide. The repair records showed:
- Recurring check engine light: reported in the repair records.
- Vehicle pulling to the right (recurring): reported in the repair records.
- Passenger window glass snowflaking: reported in the repair records.
- Driver visor detaching (recurring): reported in the repair records.
$22,000 Recovered: Cash Settlement
Case Summary
- Vehicle: 2023 Jeep Wagoneer, purchased new in Florida (February 10, 2023)
- Purchase mileage: 11 miles (new vehicle)
- Approximate mileage at intake: 46,000 miles
- Primary defects: Engine problems (92+ day repair visit), engine overheating, transmission hesitation, recurring check engine light, vehicle pulling right, window glass defect, steering misalignment, driver visor failure
- Total repair visits: 10 documented visits
- Total days out of service: 162+ cumulative days
- Longest completed repair: 40 days (5th visit, engine & transmission)
- Final visit: 92+ days with no repair order and no completion estimate
- Settlement type: Cash and Keep, $22,000 cash recovery, client retains the vehicle
- Attorney fees: included in the $22,000 total
What Our Clients Are Saying
Attorney on Record
Ron Kaniuk, Esq.
Florida Managing Partner, Easy Lemon by RockPoint Law P.C.
Ron runs the firm's Florida lemon law practice from the Miami office. He earned his J.D. at St. John's University School of Law in 1996 and has handled buyback, replacement and cash-and-keep claims against every major manufacturer.
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