Chevrolet Traverse Lemon Law Case Study
Five Unresolved Repair Visits on a Brand-New Chevrolet Traverse
Our client purchased a new Chevrolet Traverse from Advantage Chevrolet of Bridgeview in Illinois with only 3 miles at delivery. Within weeks, the vehicle developed persistent electrical and drivetrain concerns requiring five separate dealer visits over approximately three months — all marked as 'partial-complete' with core issues unresolved.
Documented Repair Visits
April 25, 2025 (1 day)
A 'Service Emergency Calling' message intermittently flashed across the instrument cluster. Diagnostic codes U0409-00, U164-00, and U3000-47 were found and the telematics control module was updated. A passenger-side noise at speeds over 20 mph could not be duplicated. Marked partial-complete.
May 28, 2025 (1 day)
The passenger-side noise was confirmed — a low-pitched humming not present in a comparable vehicle. A Technical Service Bulletin was reviewed but did not apply. A TAC case was opened. Marked partial-complete.
June 21, 2025 (1 day)
Both the unresolved noise and recurring emergency calling message returned. Passenger front wheel hub replacement was recommended. Telematics module also ordered. Marked partial-complete.
June 30, 2025 (1 day)
Passenger front wheel hub replaced as recommended. Marked partial-complete.
July 11–21, 2025 (11 days)
Noise remained unresolved. Confirmed the noise disappears in all-wheel drive but returns in two-wheel drive. New TAC case opened. OnStar module replaced. Vehicle scheduled to return for continued evaluation. Marked partial-complete.
Why This Chevrolet Traverse Qualified as a Lemon
Illinois's Lemon Law (815 ILCS 380) sets specific thresholds that entitle a consumer to a buyback or replacement. This case satisfied multiple criteria:
- Electrical: Required multiple repair attempts without permanent resolution.
- Magnuson-Moss Warranty Act eligible: Federal warranty protection provided additional remedies.
$49,926 Recovered for Our Client
Case Summary
- Vehicle purchased: March 22, 2025
- Odometer at delivery: 3 miles
- Mileage at time of claim: 2,400 miles
- Documented repair visits: 5
- Settlement amount: $49,926 (Buyback)
Easy Lemon negotiated a full vehicle buyback of $49,926, returning our client's equity and terminating their obligation for the defective vehicle. This claim was filed against General Motors (Chevrolet).
Results may vary. Prior outcomes do not guarantee a similar result. Each case is unique and depends on its specific facts and applicable law. Attorney advertising. Easy Lemon® by RockPoint Law P.C.
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Attorney on Record
Liam Jones, Esq.
Attorney — Easy Lemon by RockPoint Law P.C.
Attorney at Easy Lemon by RockPoint Law P.C., specializing in lemon law claims across all 50 states. Liam has successfully resolved numerous lemon law cases against leading manufacturers for consumers nationwide.
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