Cadillac Escalade Lemon Law Case Study
181+ Days in the Shop for Persistent Water Intrusion on a New Cadillac Escalade
Our client purchased a new Cadillac Escalade in Florida. Almost immediately after purchase, the vehicle developed a persistent and recurring water intrusion problem that soaked the interior across five separate dealer visits spanning approximately ten months — with the sunroof drain system repeatedly failing despite multiple interventions.
Documented Repair Visits
December 12, 2024 – January 17, 2025 (36 days)
Water was collecting at the top of the windows and the floorboards were wet. After extensive testing with a pressure washer, the source was found to be the HVAC evaporator. The HVAC case was removed, cleaned, reinstalled, and A/C was retested.
January 8 – February 3, 2025 (26 days)
Water was leaking from the A-pillar and floorboards after rain, particularly when accelerating, with water coming through near the door speakers. The sunroof drains were found unable to handle rain volume. Both drains were replaced with new hoses.
February 19 – April 9, 2025 (49 days)
Water was again leaking inside the vehicle, visible on lights, dash, seats, door panels, floorboards, and info screen. The leak was found coming from the sunroof track. The sunroof air deflector broke while closing due to a bent guide. The sunroof track was repaired and the air deflector replaced.
May 9 – July 18, 2025 (70 days)
Water was leaking into both first and second rows on the driver and passenger sides. A water test revealed the rear sunroof drain tubes were clogged, causing water to back up and overflow into the cabin. The carpet was soaked and had to be removed. Both rear sunroof drain tubes were replaced and the carpet was dried.
July 26, 2025 – Present (ongoing)
Water again leaking from the sunroof area. Estimate includes housing, brackets, seals, and related parts. A crackling or popping noise from the driver seat headrest speakers was also reported. A 27-point inspection was performed.
Why This Cadillac Escalade Qualified as a Lemon
Florida's Lemon Law (Chapter 681, Florida Statutes) sets specific thresholds that entitle a consumer to a buyback or replacement. This case satisfied multiple criteria:
- Trim: Required multiple repair attempts without permanent resolution.
- HVAC: Required multiple repair attempts without permanent resolution.
- Magnuson-Moss Warranty Act eligible: Federal warranty protection provided additional remedies.
$104,543 Recovered for Our Client
Case Summary
- Vehicle purchased: October 5, 2024
- Mileage at time of claim: 3,708 miles
- Documented repair visits: 5
- Settlement amount: $104,543 (Buyback)
Easy Lemon negotiated a full vehicle buyback of $104,543, returning our client's equity and terminating their obligation for the defective vehicle. This claim was filed against General Motors (Cadillac).
Results may vary. Prior outcomes do not guarantee a similar result. Each case is unique and depends on its specific facts and applicable law. Attorney advertising. Easy Lemon® by RockPoint Law P.C.
What Our Clients Are Saying
Attorney on Record
Liam Jones, Esq.
Attorney — Easy Lemon by RockPoint Law P.C.
Attorney at Easy Lemon by RockPoint Law P.C., specializing in lemon law claims across all 50 states. Liam has successfully resolved numerous lemon law cases against leading manufacturers for consumers nationwide.
Having Problems With Your Vehicle?
If your vehicle has recurring defects that the dealer cannot resolve, you may have a lemon. Get a free case evaluation — it takes 30 seconds and costs nothing.
Qualify in 30 Seconds →
